Professional Development Training Course


1. Performance Management in Strategic Planning

This course is designed to provide a strategic planning template for business managers who are managing units that require a boost in productivity, outputs or profits. The course covers:

• Promoting strategic thinking in the business unit at the productivity level
• Developing strategies that are implementable, pragmatic and target growth
• Developing new business models that can enhance profits
• Integrating the strategic plan with growth targets and financial targets
• Ensuring the planning process has achievable targets
• Staging the growth of productivity and profits into phases
• Ensuring stakeholders are engaged and managed

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

2. KPI’s that Drive Results

This course is about ensuring that Key Performance Indicators (KPI’s) measure the right things that are needed to acheive business success. Too often, we place emphasis on measuing contributing factors as opposed to the factors themselves that lead to business success.

The course shows participants, step by step, how to develop suitable and impactful KPI’s that support an effective scorecard.

The course will cover:

• Business imperatives
• Types of KPI’s
• Identifying important KPI’s
• Lead indicators of performance
• Lag indicators of performance
• KPI development for individuals
• KPI development of teams
• Establishing links between individual, unit and organisational KPI’s
• Managing KPI’s
• Managing the balanced scorecard
• Case studies

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

3. HR and Legal Issues across the Employee Lifecycle

This course is suitable for the human resources practitioner or business manager responsible for a small to medium-sized team. It reviews the legal issues associated with hiring, ongoing employment, performance management and employee separation that accompany the employment lifecycle.

The course will cover a range of HR and legal issues including:

The legal context of employment
Laws associated with advertising jobs
Laws associated with hiring an employee
Types of employment contracts
Induction, development and legal issues
Performance management and the law
Legal issues associated with workplace conditions
Managing employee termination
Documentation and record keeping
Case studies

Th course does not provide legal advice and is intended for general educational purposes only.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

4. HR and Legal Issues across the Employee Lifecycle

This course is suitable for the human resources practitioner or business manager responsible for a small to medium-sized team. It reviews the legal issues associated with hiring, ongoing employment, performance management and employee separation that accompany the employment lifecycle.

The course will cover a range of HR and legal issues including:

• The legal context of employment
• Laws associated with advertising jobs
• Laws associated with hiring an employee
• Types of employment contracts
• Induction, development and legal issues
• Performance management and the law
• Legal issues associated with workplace conditions
• Managing employee termination
• Documentation and record keeping
• Case studies

Th course does not provide legal advice and is intended for general educational purposes only.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

5. HR and Legal Issues across the Employee Lifecycle

This course is suitable for the human resources practitioner or business manager responsible for a small to medium-sized team. It reviews the legal issues associated with hiring, ongoing employment, performance management and employee separation that accompany the employment lifecycle.

The course will cover a range of HR and legal issues including:

The legal context of employment
Laws associated with advertising jobs
Laws associated with hiring an employee
Types of employment contracts
Induction, development and legal issues
Performance management and the law
Legal issues associated with workplace conditions
Managing employee termination
Documentation and record keeping
Case studies

Th course does not provide legal advice and is intended for general educational purposes only.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

6. Public Speaking Skills Development

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one day workshop will provide some comfort in that you are not alone and that there are solutions. It is aimed at anybody who wants to improve their speaking skills in formal and informal situations. We will give you the confidence and the skills to interact with others, to speak in formal and informal situations, and to present in front of small and medium sized groups.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

Business Forecasting for International Marketing

International business expansion requires clear strategies based on market forces and applicable forecasts. This course will provide the necessary foundation for business managers to create a cost and revenue forecast for an international market by using models in data acquisition and forecasting over a 5-year time span.

The course includes:
Learner Workbook for each participant
Templates
Planning sheets
Case studies
Certificate of Completion at the end of the course

7. Business Forecasting for International Marketing

International business expansion requires clear strategies based on market forces and applicable forecasts. This course will provide the necessary foundation for business managers to create a cost and revenue forecast for an international market by using models in data acquisition and forecasting over a 5-year time span.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

8. Balanced Scorecard Basics

Over the past several decades, organizations have come to realize that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. It only makes sense, then, that we need a new tool to help us measure this expanded definition of success. Enter the balanced scorecard! This tool and its related components will help your organization identify, document, plan, and execute a balanced strategic mission. It will also help your organization evaluate and revise its strategic execution.
This one-day workshop will introduce you to the basics of the balanced scorecard and help you determine if this powerful tool is a good fit for your organization.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

9. Business Process Management

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This one-day course will introduce you to business process management. You’ll learn how business processes can help you improve your company’s bottom line by providing a higher level of quality and consistency for your customers.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

10. Accounting Skills for New Supervisors

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

This course is designed to provide accounting and budget management skills to newly appointed supervisors and managers or those wishing to refresh or enhance their accounting and budget management knowledge.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

11. Critical Thinking, Analysis and Argument Presentation Skills

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This one-day workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

12. Customer Service: Building Customer Relations and Networks

This communication-centric course aims at improving the way in which a professional can network, build customer relationships and generally feel more confident about themselves at conferences, meetings, information sessions or industry gatherings. The course is practical and covers the methods most applicable to a professional network commencing from breaking the ice to sharpening ones communication and interaction skills.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

13. Contract Management

Elements of a contract and the management of commercial contracts are the main themes of this course. Aimed at the non-legal-background manager, the course provides an excellent platform for managers to review, analyse, monitor, apply and negotiate commercial contracts.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

14. Stakeholder Management Techniques

Managing stakeholders is all about ensuring parties involved in a business process, project or change initiative. This one day course will provide the foundation for that to occur. It will review stakeholder maps, stakeholder management techniques and plans. The target audience for the course is any professional dealing with internal and external stakeholders in a business or government capacity.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

15. Advanced Project Management Methodologies

This course is an advanced analysis of project management methodologies that applies an end to end project to the PMBoK methodology and modern project management planning techniques.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

16. Project Management Techniques and Applications

This is a practical one-day workshop for people who need to get a project up and running and need to manage it professionally. This course focuses on concepts and tools for managing projects and covers the phases involved in the life cycle of any project and highlights some of the more critical steps, including some hands-on analysis and planning.

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The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

17. Employee Benefits Programme Design, Development and Implementation

This course illustrates the importance and types of non-monetary employee benefit programmes and how to design, apply and implement them. Employee Benefit Programmes (EBP’s) are increasing in popularity and are often used to enhance staff morale and results. This course will show you how to assess, design, implement and review such a programme.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

18. Change Management Principles for Mergers and Acquisitions

Companies merge and acquire one another as a common form of business. For professionals working in these companies or for business managers needing to plan and apply the M&A changes, change management is a tool of the trade. This course is a professional-level analysis of how M&A’s occur, what their implications are, how to manage them and how to apply change management principles to employees working in the merged or acquired firm.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

19. business Process Transformation for Greater Productivity

Transforming businesses is all about managing the strengths and the weaknesses of the business operations and instilling a sense of consistency in the workplace. It is about quality control, management and documentation. About training staff, controlling versions of resources and providing streamlined services. Whether working for an airline or managing a medium sized business, the quality control process can be enhanced by adopting business process transformation methodologies that can enhance productivity and profitability.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

20. Knowledge Engineering (KE) Principles for Efficient Organisations

The value of knowledge within private business and government enterprise has steadily been increasing over the last two decades. The creation, development and use of knowledge is now a science and a discipline in its own right with tools, resources and complete business divisions.

This course analyses the components of Knowledge Engineering (KE) as an element of Knowledge Management. It critically discusses the elements of a KE program and how to apply these elements in a business, not for profit or a government setting.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

21. Cost Benefit Analysis and Internal Proposal Development

This is a hands-on course that shows trainees how to design a cost benefit analysis, write it, present it and, if approved, implement it. It is designed for any professional who is asked to justify procurement or other investment decisions in the business based on a cost benefit analysis including those used for internal project justification.

The Couse includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

22. Enhancing Organisational Effectiveness and Productivity

Productivity and efficiency gains and how to achieve them are covered in this course which is aimed at business professionals with responsibility for enhancing the bottom or middle lines of the profit and loss statement and for enhancing productivity. The course will cover a range of operational, planning and budgetary approaches to improving organisational effectiveness and productivity.

Course Location

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

23. Remuneration, Salary and Benefits Basics

This course covers the specialist area of salary and remuneration calculation, benchmarking and management. It will review the various techniques used to test remuneration levels, apply tolerances and variance to different forms of remuneration. The remuneration calculation techniques used will apply equally to entry and mid-level staff as to managerial and senior executive staff. The course is aimed at any professional interested in learning about remuneration calculations and benchmarking, but particularly HR professionals working in that field.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

24. Remuneration, Salary and Benefits Basics

This course covers the specialist area of salary and remuneration calculation, benchmarking and management. It will review the various techniques used to test remuneration levels, apply tolerances and variance to different forms of remuneration. The remuneration calculation techniques used will apply equally to entry and mid-level staff as to managerial and senior executive staff. The course is aimed at any professional interested in learning about remuneration calculations and benchmarking, but particularly HR professionals working in that field.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

25. Managing Employment Legal Issues

An ever-changing legal landscape means that managers need to be aware of the legal obligations the business is under when hiring, managing or terminating staff. This course reviews employment law principles from an Australian law perspective and applies the principles needed to manage a team under various State and Federal laws. It is an important tool for both experienced and aspiring managers and mid-level staff.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

26. Business and Professional Writing Skills

Geared to the busy professional who needs to be able to write high-impact, accurate documents that withstand the test of scrutiny by others, this course is practical and hands on. It will show trainees how to enhance their writing skills and review ample examples of good and bad writing styles and techniques as applied to a range of business documents.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

27. Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

28. Accounting for Non Accountants

This course attempts to demystify the accounting function in business, commerce, management, government and enterprise. In simple to understand, practical language, the course takes the participant on a logical journey from the meaning of money to the details of financial statements and financial ratios. The course is a powerful tool that makes accounting more understandable and affords the participant the opportunity to communicate competently on accounting issues relevant to the business.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

29. Business Ethics

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

The course includes:
• Learner Workbook for each participant
• Templates
• Planning sheets
• Case studies
• Certificate of Completion at the end of the course

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